Transferring HCI Modelling and Design Techniques to Practitioners: A Framework and Empirical Work

The human-computer interaction (HCI) community is generating a large number of analytic approaches such as models of user cognition and user-centred design representations. However, their successful uptake by practitioners depends on how easily they can be understood, and how usable and useful they are. We present a framework which identifies four different ‘gulfs’ between HCI modelling and design techniques and their intended users. These gulfs are potential opportunities to support designers if techniques can be encapsulated in appropriate forms. Use of the gulfs framework is illustrated in relation to three very different strands of work: (i) representing HCI design spaces and design rationale, (ii) modelling user cognition and (iii) modelling interactive system behaviour. We summarise what is currently known about these gulfs, report empirical investigations showing how these gulfs can be ‘bridged,’ and describe plans for further investigations. We conclude that it is desirable for practitioners’ requirements to shape analytic approaches much earlier in their development than has been the case to date. The work reported in this paper illustrates some of the techniques which can be recruited to this end.